FAQ's / Complaints

Do I have to undress?

Yes, it is usually necessary to undress to some extent, normally down to underwear.

If you are having osteopathic treatment your osteopath will need to examine the part of your body that is creating the pain as well as related areas and to check everything is moving correctly.

You can wear shorts if you prefer and we do provide a towel.

If you are having massage, your massage therapist will have to work on the muscles of your neck, shoulders, back, or other necessary areas.


Can I bring someone along?

Yes of course, if you have any concerns you may bring along a friend or relative during your treatment.

Will the treatment hurt?

We will always tell you what to expect and aim to make your treatment as comfortable as possible.

It is normal to feel a little stiff or sore for a day or so following the first  treatment and most patients describe this as being similar to post exercise ‘aches and pains’.

Do I need to see my doctor first?

You do not need to see your doctor first if you are paying for your own treatment. However, some insurance companies require you to see your doctor first.

How many treatments will I need?

The number of treatments needed depends on the condition and person we are treating. We aim to keep your appointments to a minimum.

We should be able to tell you within a short period of time whether we can treat you or if we need to refer you to someone else.


We hope you don't need to. However, we still want to help and sort things out as quick as possible. If you have had a bad experience or have a complaint against a practitioner. In the first instance you might wish to speak to one of the other practitioners. If you don't feel happy after this you can write directly to Oxford Osteopaths and you will receive a formal response within 5 working days.

If your still not satisfied you can call or write to the Institute of Osteopathy for advice www.iosteopathy.org

You also have the option to contact the osteopathy regulator www.osteopathy.org.uk